Responsible Gaming at bddet — Play Smart, Stay Safe

At bddet, we believe that gaming is a form of entertainment — a way to enjoy cricket betting, live casino games, slots, and more in a stimulating, social environment. For the vast majority of players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh, gaming remains exactly that: a fun pastime that fits comfortably within their everyday lives. We want to keep it that way for every single player on our platform.

We also recognise that for a small number of people, gambling can become a problem. bddet takes its duty of care seriously. We have invested in a comprehensive set of responsible gaming tools, trained our support team to identify and respond to signs of problem gambling, and built our platform with safeguards that are always on and always available — not hidden in a settings menu. If at any point you feel that gambling is affecting your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.

bddet enforces a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. During the registration process, every new player is required to confirm their date of birth. Before any withdrawal is processed, players undergo an identity and age verification check (KYC) in which they must submit a valid government-issued identification document — such as a National Identity Card or passport — along with a live selfie.

If bddet has reasonable grounds to believe that a player is under the age of 21, we will suspend that player's account without notice, freeze any pending withdrawals, and require submission of age-verification documents before any account activity can resume. Accounts where the player is confirmed to be under 21 will be permanently closed, all gameplay voided, and any deposits refunded in accordance with applicable law. If you know or suspect that someone under the age of 21 is using bddet, please report it immediately via our support email.

Self-exclusion is the most powerful tool available to players who feel that they need a significant break from gambling. When you request a self-exclusion at bddet, your account is immediately locked. You will not be able to log in, deposit, or place bets for the duration of the exclusion period you choose. Any marketing communications from bddet will also be suspended for the duration of your exclusion.

Self-exclusion periods available at bddet are: 1 month, 3 months, 6 months, 12 months, and permanent. We strongly recommend choosing a period that feels genuinely sufficient — not the shortest option available. If you are unsure, our support team can help you assess which period may be most appropriate for your situation. Permanent self-exclusion results in the full closure of your account with no possibility of reactivation.

To request a self-exclusion, contact bddet support using the email address shown in the footer of this website. Include your registered mobile number and the exclusion period you want. Requests are processed as a priority and your account will be locked within hours of your request being received. During a self-exclusion period, do not attempt to open a new account with bddet — doing so would be a breach of our Terms and Conditions and any such account will be closed immediately upon discovery.

If you feel that gambling is having a negative impact on your life — your finances, your relationships, your work, or your mental health — please do not wait. Reaching out early is always the right decision. bddet's support team is trained to handle responsible gaming contacts with confidentiality and without judgment. You will not be penalised for raising a concern, and doing so will not automatically result in your account being closed unless you request it. Our goal is to help you find the right level of support for your situation.

Responsible gaming is not a checkbox at bddet — it is a core part of how we operate. We regularly review our player monitoring systems to improve our ability to identify accounts that may be showing signs of distress. Our support staff receive ongoing training in responsible gaming practices, and we actively look for ways to make our tools more accessible and easier to use for players across Bangladesh, from Dhaka and Chittagong to Rajshahi, Khulna, Sylhet, and Barisal.

We measure our success not only by the entertainment we provide but by the wellbeing of our players. A player who games within their means, who uses our tools confidently, and who knows they can reach out for help at any time — that is what responsible gaming at bddet looks like. We are proud of the platform we have built and we remain committed to making it better, safer, and more supportive every year.